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HARTMAN VALUES
Mission
We deliver exceptional investor returns through an empowered team that provides unparalleled service to tenants in an environment of belonging and purpose.
Vision
We will retain our standing as a top-performing REIT by buying underperforming commercial real estate, creating value by improving the properties and increasing occupancy. We will glorify God by being faithful stewards for all that is entrusted to us through the entire process.
Core Values
We care about the customer.
We believe in keeping the customers we have - they are sacred;
We bend over backward to do what the customer wants. We are excellent in problem resolution - whoever gets the problem owns the problem;
We empathize when a customer suffers a loss as a result of our product or service and avoid dissatisfied customers;
We spend time adding to the customer’s value rather than just selling to the customer;
Our employees always respond 100% on time to customer inquiries. We want our product to be defect-free. Most importantly, we deliver exemplary customer service because we care about the customer.
We are accountable and honor commitments.
We create an environment where no “surprises” are allowed. We keep our word at all times;
We neither give nor accept excuses, do not make promises we are unable to keep, and consistently meet deadlines;
We acknowledge the impact the quality of our own work and working relationships have on others within Hartman - and beyond - and we will work days, nights, and weekends to keep our word;
We take responsibility for our actions and accept the outcome of those actions, positive or negative.
We model total accountability;
Our team members understand that propagating rumors leads to destructive behaviors and treat such behaviors as unacceptable.
We recognize and celebrate our achievements.
We recognize the contributions of others.
We look to appreciate others more than to be recognized ourselves;
We participate in company activities out of joy, not out of obligation;
We understand that success is meant to be shared.
We are always looking for opportunities to recognize our peers publicly;
We remember that we took on our professions out of joy, and joy comes from helping others celebrate their success;
We recognize that all good things come from God; we do all we can to give God credit for our success and continue to glorify Him in the process.
We create value for investors.
Structuring transactions that favor investors and motivate team members to succeed;
Creating consistency in yield, safety, and growth so the investor has peace of mind and expectations are met;
Treating Hartman dollars like our own and constantly working with the understanding of how we make money for our investors;
Obsessively recognizing that profit is our business;
Building benefits with tenants to create value so our profit margin is not eroded;
Challenging fellow team members to quantify how they are adding value; and
Understanding that Hartman’s profit is a measure of the value created for our customers and that only through creating profits can we bring our vision to reality.
We recognize that the growth and development of people is the highest calling of leadership.
Leaders add value by serving others and by putting them first;
The most important ingredient in leadership is to operate with integrity;
The true measure of leadership is influence. Leaders influence by connecting with their subordinates and peers, touching their hearts, finding out what is important to them, and inspiring them to do better work;
Leadership effectiveness is measured by how well we develop our most appreciable asset: our people;
Leaders find a way to win by creating buy-in from staff and creating momentum in the organization.
We play to win.
We are obsessed with performance improvement;
We recognize that real success must be measured;
We recognize that setting goals creates focus;
We recognize that sharing goals creates teamwork;
We recognize that accountability comes from measuring performance;
We hold ourselves, our peers, and our supervisors accountable;
We understand that everyone deserves honest feedback, good or bad.
We honor God in all we do by operating the company in a manner consistent with Biblical principles.
We share God’s blessing with our employees through company-sponsored services;
We share God’s blessing by supporting a variety of faith-based organizations;
We strive to be a faithful steward by assisting the disadvantaged through financial assistance or in-service projects to help them;
We give to God to support furthering His kingdom.
